FAQ
Frequently Asked Questions
Shopping
Domestically Australia Post is used where possible, but your products may arrive from different postal services depending on the most efficient service available.
International shipping is handled by Sendle
Yes. But currently this will be handled on a case-by-case basis and may take longer than usual.
This can vary and depends on the amount of products in your order, the postal service and how quickly payment is made. Where possible, we endeavour to process and ship your items between 3 – 5 business days domestically. For orders outside of Australia, shipping can take longer. This will also depend on public holidays, etc.
Payment
Autoedge Design accepts payments that can be processed by PayPal, Google Pay, Apple Pay and Afterpay. We also accept all major credit cards.
Autoedge Design has a secure checkout system, choosing PayPal, Google Pay, Apple Pay and Afterpay for all transactions. We do not store any credit card information, and are fully PCI compliant. This website is hosted on Australian servers so is subject to Australian data privacy laws.
Autoedge Design encrypts all information sent over the internet using the latest encryption methods. There are basic things you can do as a customer to protect your information when shopping online. These include things such as not sharing your account details with anyone, not saving your password or credit card information in your browser, and making sure you logout of your sessions, especially if using a public computer.
Orders & Returns
Placing an order on Autoedge Design is very simple. Find the products you want, then add them to your shopping cart. Go to the checkout screen, enter your personal details for shipping, then pay via the payment methods available. You will then receive an email confirming your order and follow-up emails with your receipt, and shipping information.
To cancel or change your order, please contact us with the email you used to place the order and your order number as soon as you possibly can. Autoedge Design cannot guarantee the order can be changed once in the processing phase, as the order is automatically sent to our suppliers who may have already shipped your item.